Account and privacy

Delete your Carousel account.

You can permanently delete your Carousel account directly inside the app. Here is what to expect and how to get help if you cannot sign in.

  1. 1

    Open Carousel and go to Settings.

  2. 2

    Open Account.

  3. 3

    Choose Delete account.

  4. 4

    Type DELETE when prompted and confirm.

What deletion means

When Carousel accepts your deletion request, you are signed out and returned to the welcome page. Cleanup continues separately. Reopening the app shows the welcome page.

If you pay for the shared subscription, your partner loses access immediately and must start a subscription to continue using their existing account. If your partner pays, their access continues.

Deletion removes Loops you created, older Loops without a recorded creator, your uploaded attachments, and your profile and membership. Your partner keeps Loops they created, including shared edits within those Loops. The last partner leaving deletes the remaining workspace. Contact support about personal information in a retained partner Loop.

Deleting your account does not cancel an App Store subscription. Manage or cancel it separately in iPhone Settings, your name, Subscriptions. You do not need to cancel or buy anything before deleting Carousel.

Carousel attempts to remove its calendar events and revoke connected Google Calendar access. Calendar copies on disconnected devices or copies you made elsewhere may remain. If the app asks you to finish removing Sign in with Apple access, open iPhone Settings, your name, Sign in with Apple, and choose Carousel.

A pending request is not a completed cleanup. Carousel retains the information needed to finish outstanding cleanup, then removes those working records. Provider logs, support correspondence, retained subscription evidence, and backups can follow separate retention rules described in the privacy policy.

If you cannot access Carousel, email support from the address associated with your account. Include that you want account deletion or help with a pending request. We will verify account ownership before acting. Never send passwords, sign-in codes, or the private deletion receipt.

Contact support