Subscription Support

Restore a Purchase

Sign in to the same Carousel account you used when you subscribed, open the subscription screen, and select Restore purchases. Carousel will restore access when Apple and RevenueCat report that the subscription is active.

If Your Partner Pays

Sign in to your own Carousel account in the shared workspace and select Refresh access on the subscription screen. One active plan can cover both authenticated workspace members, but it does not transfer ownership of the App Store subscription.

Manage or Cancel

On your iPhone, open Settings, tap your name, select Subscriptions, and choose Carousel. Apple controls App Store billing and cancellations. Deleting your Carousel account or uninstalling the app does not cancel your subscription.

Apple also provides current instructions in its subscription support guide.

Request a Refund

Apple reviews App Store refund requests. Visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple’s prompts.

Account deletion

You can delete your account from Account settings, including when a subscription has expired. Read the account deletion guide for the steps and what remains with your partner. Deletion does not cancel App Store billing.

If you cannot sign in or a deletion request remains pending, contact Carousel from the address associated with the account. We will verify ownership before acting. Do not send passwords, sign-in codes, or the private deletion receipt.

Contact Carousel

If access still does not refresh, email matthew@tryspindle.app. Include the Support ID shown in Carousel’s subscription screen and a short description of the problem. Do not email passwords, authentication codes, or payment-card information.

Subscription use is also governed by our Terms of Service and Privacy Policy.